Consumer Returns and Cancellation Policy

The Secure Mirrors Consumer Returns and Cancellation Policy does not affect your statutory rights and complies with "The Consumer Protection (Distance Selling) Regulations 2000".

Click here for details regarding our Policy for Business Customers.

Some notes about refunds:
When you send your item back to Secure Mirrors (or, in the case of large items delivered via specialist courier when we collect the item from you), we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within one week of our receiving your returned product as long as it is received in resaleable condition and in the original packaging.

How Refunds Are Calculated

Items returned due to damage, defective or incorrect

If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund in full and pay your costs of returning it to us unless we arrange collection by our own transport or courier. Secure Mirrors will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

Items returned within the seven-day cooling off period

By law, customers located in the European Union including the UK have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part and the goods are not defective, we will refund the cost of the item less the costs and services related to the collection as follows:

1) We will refund the cost of the product less the collection cost which will be advised to you prior to collection.

2) We will not refund any Service Charges related to the delivery such as Installation, Bolting down, Delivery to another floor other than the standard free ground floor delivery.

3) The cost of returning the goods is the responsibility of the customer. For large products we will arrange collection and deduct the cost from your account.

4) Unfortunately any specially manufactured products ordered cannot be replaced or refunded unless the goods are defective or not as ordered and are therefore exempt from the Distance Selling Regulations (2000).